Mr Freedman is pleased to offer all patients the option of a Telehealth (videoconference) consultation.
New videoconference technologies allow patients to access care without needing to be in the same physical location as the doctor. Telehealth consultations  can be conducted from the safety and convenience of your home.

The option of a Telehealth consultation is very useful during the current Covid-19 (Coronavirus) quarantine but is also convenient option for any patient who wishes to avoid an in person appointment for whatever reason or who cannot make it to an in person appointment.

Telehealth appointments are available to both new and review patients and are provided at no cost to the patient (bulk-billed).


Frequently asked questions:


How does it work?

Mr Freedman will conduct your consultation by way of a videoconference over the internet.  Mr Freedman will take a history from you just as do if you were sitting in our consulting room. Mr Freedman will then examine the way you walk and move by video (some supplementary information may be required – see below), will order and review investigations for you remotely and then will discuss your condition and formulate a management plan for you just as he would do if you attended appointments in our office. Modern high speed internet connections mean that you no longer have to be physically present in our office to access a medical appointment.

Please contact our office to schedule an appointment.
Our office staff will provide you with instructions on how to connect to the video call.

Do I need any special hardware or equipment to access a Telehealth appointment?

No. You will use your mobile phone, ipad or laptop computer.
If using a traditional desktop computer you will need to make sure that you computer has a camera. (Stand alone plug-in cameras are inexpensive.
Please make sure that you a decent quality internet connection. For your consultation please position
yourself in a well lit quiet room and that you turn off your television and other distractions.

Do I need special software?

No. You will be able to connect to our practice via a simple web browser (eg Safari, Chrome etc).
It is worthwhile to also download a dedicated videoconferencing program called Zoom in case there is difficulty connecting via your browser, but this is rarely required.

Is this really free?

Yes. In response to the Covid-19 (Corona Virus) pandemic, the Australian Government has provided funding for Telehealth and as such, we are able to provide this service at no out of pocket cost to the patient (bulk billed).
To access bulk billed services a patient does need a referral and current medicare card. We are able to access referrals from any State or Territory in Australia. If you are located outside of Australia you can still have a Telehealth appointment with Mr Freedman but fees may apply.

How will Mr Freedman be able to access my scan results?

Most radiology companies provide online access and Mr Freedman will be able to access your scans online.
Our office staff will confirm this.
In the rare situation where your scans are not available online you will need to either send us a disc of your scans prior to your appointment or we can organise a new scan at a centre which does provide online access.

How can Mr Freedman “examine” me via Telehealth?

Whereas a complete examination cannot be performed via Telehealth, Mr Freedman can gather a significant amount of information by observing you over video. For example, Mr Freedman can assess how you can/cannot walk and how you manoeuvre yourself when getting into or out of a chair. Further information about your physical ability can be assessed via our detailed questionnaires.
When additional information is required, Mr Freedman may need to organise a physical examination by a local physiotherapist.
In some cases a patient may be required to attend a separate in person consultation with Mr Freedman for a formal in person examination.

Will Mr Freedman be able to provide me with prescriptions after a Telehealth consultation:

For review patients known to our practice, we are able to provide most scripts after a Telehealth consult. For new patients we will be able to provide some scripts after a Telehealth consult but addictive medications (such as opiate pain killers)  Mr Freedman will provide a letter (and recommendations) to your local doctor, who will then issue the script if they feel that it is appropriate for you.

Is Telehealth Effective?

Telehealth can be very effective. It is also a safe and convenient option for patients in isolation/quarantine during Covid-19 and is also very convenient for patients who cannot attend an in person consultation  (for example rural patients) or patients who cannot get time off work to attend an in person consultation.  

Is Telehealth Confidential?

Yes. We  use software which is complaint with the Privacy Act 1988 (USA equivalent of the HPIAA) and we do make recordings of any of the consultations.

How do I book a Telehealth Consultation?

Please call, fax or email our office and mention to our staff that you want your consultation via Telehealth. Our helpful office team will schedule an appointment for you.  Tel (03) 9532 3333. 

Alternatively please contact our office via our contact page.